Please make sure you will be present at the time of the delivery to receive your order. Once the carrier confirms the route, they will contact you at least 24 hours prior to delivery to confirm your appointment.Īs soon as our final mile delivery partner receives your shipment and confirms a route, they will contact you to confirm a delivery appointment day and time. Truck deliveries are unlike small parcel carriers such as UPS or FedEx and don't have regular routes to every neighborhood each day. Due to the current extreme demand for shipping, transit times may be further delayed. Once your order arrives at your local delivery hub, and the delivery route has been established, you will be contacted by our final mile delivery partner to schedule a delivery appointment.Įstimated arrival dates provided on the checkout page and on the carrier's website are estimates only that are subject to change. Please note your shipment tracking may not show any progress or movement during transit. Your order will be in transit from our fulfillment center for approximately 7-21 days, depending on your delivery location. Our delivery partner will contact you prior to your delivery date to schedule a delivery appointment. During checkout, you will be provided an estimated delivery date window. Please note:Upgraded delivery options are non-refundable once the item has shipped. If your apartment is above ground level, we recommend upgrading to either Enhanced, Premium, or White Glove Delivery. White Glove Delivery - includes Premium Delivery & packaging removal
Premium Delivery - includes Enhanced Delivery & item setup We offer four delivery levels at checkout:įront Door Delivery - delivered to the outside entrance of your home or building at the ground levelĮnhanced Delivery - delivered to your room of choice on any floor Products marked "Truck Delivery" in the details tab, ship using a freight truck. sofas, large tables, large order quantities, etc.) Please note: Parcel-Delivery items may ship together with Truck-Delivery items in your order resulting in longer transit times. Please refer to the product page and tracking info for delivery estimate.
Products marked "Parcel Delivery" in the details tab, ship via UPS or FedEx. If an item is returned without the original packaging, a repacking fee will be deducted from your refund. IMPORTANT: Original packaging must be retained and used in the event of a return. Most orders take 24-48 hours to process and ship out of our fulfillment centers.Ī ll delivery dates are estimates and actual delivery times may vary or be subject to change. Please note that all delivery dates are estimates and actual delivery times may vary or be subject to change.
If you live in a hard to reach area or regional zip code, please contact customer care prior to ordering to verify eligibility.
We offer Free Ground Shipping on all eligible orders*